Shipping Policy

Since the products on this website are non-physical items, they do not involve actual shipping.

All orders placed on xiyupiano.com will have an email sent to you with a download link for your files within a few minutes. If you don’t see the email, please check your spam folder. If you still can’t find it, feel free to contact us, and we’ll assist you.

Shipping Disclaimers

Changes to your order:

Once your order is shipped, we cannot modify it. This means, we cannot change the delivery address, shipping method or item(s) within the order.

Verify your email address:

Please make sure to verify your email address before completing the checkout to ensure a smooth delivery. We cannot replace or refund orders with incorrect or incomplete addresses.

Refunds:

Since sheet music is a non-physical product, it is non-refundable once purchased. We hope for your understanding. If there are any errors or omissions in the sheet music, we will send you a corrected version.

Tracking numbers:

Tracking numbers can be found within your confirmation email which is sent to the email address used to place the order. Tracking numbers may take up to 72 hours to validate.